Postage and Returns

Postage and Returns

Payment

Please note you do not need a paypal account or need to create a paypal account to buy! Paypal will simply process your payment from your debit card, credit card or if you have one your paypal account.

To Buy without a paypal account:

1. select your items, and click checkout. Enter your address (if you want items sent to a different address untick the "use this as my delivery address")

2. click continue, your total and delivery charge will be displayed

3. Click the "paynow" button (it says powered by paypal below)

4.Your order summery will be on the left, and on the right at the top in brown it says 'choose a way to pay':

- the first yellow triangle points to "pay with my paypal account"

- the second yellow trangle points down saying "pay with a debit or credit card"

5. The "pay with a debit or credit card" is open ready to fill in your details. select your country, then select the type of card e.g visa. Fill in your card number, expiry and the 3 digits on the back of the card along with your email and telephone number and then click continue.

Postage

To add the postage cost to you items just select the country you are in (e.g United Kingdom) and the postage will be calculated automatically based on the weight of your items. Payment is via Paypal however you do not need a paypal account, you can make payment as a guest of paypal.  

We post all items via Royal mail 1st class within the UK which takes an average of 1-2 working days. However it can take up to 15 working days to arrive. If the item has still not arrived within 15 workings days please contact us.

For International postage, we use International small packet or International signed for service according to the order, please allow up to 25 working days for delivery. Most of our international parcels are received within one to two weeks.

We post items Monday - Friday, We do not post on Weekends.

We allow up to 3 working days for shipping we generally post on a Monday, Wednesday, Thursday Friday.       

UK Postage Costs - See checkout before paying - Maximum charge £1.90

International Postage Costs - See checkout before paying - Maximum charge £7 standard delivery, international signed for or tracked is a extra service availiable at checkout for a further £6. We only ship order to south america via a signed or tracked service.

For orders over 3kg please contact us for correct postage charge.

 

Delivery Address

If you provide us with a wrong delivery address we cannot be held responsible for any loss you incur as a result. Please make sure your delivery address is correct before purchasing.

Returns & Refunds

Please note we can only accept a return if the item is in its original packaging, and in unused condition.

If for any reason you are not completely satisfied with your purchase you can return the product to us within 14 days of delivery.

On receiving the returned item, we will endeavour to process all refunds within 5 working days.

Securely repackage your item, including your purchase details: your name, address and date of purchase and order number and place a return address label on the parcel. We strongly recommend that you use a recorded service to return the item as we cannot be held responsible for items lost in the post. Please ensure you obtain proof of postage.

Return postage is the responsibility of the customer.

If the product you receive is not suitable or you have changed your mind about the product please let us know as soon as possible or you have any other queries or questions you can contact us by email; heidifeathers@hotmail.com

Returns to: Heidifeathers, Maymyo, North Road East, Cheltenham, GL51 6RD